Contact Support

Reach the TeamOne support team through any of the following channels:

• Service Desk: succeedium.atlassian.net/servicedesk
• Email: teamone@succeedium.com

Collecting Debug Logs

When reporting an issue, you can collect diagnostic logs from TeamOne and send them to the support team. This includes console output and network requests made by TeamOne to IBM Planning Analytics and Google Apps Script.

1. Enable Debug Mode

Click the Log panel at the bottom of the TeamOne sidebar and turn on the Debug mode toggle.

2. Open Chrome Developer Tools

Open the Google Sheets tab in Chrome and launch Developer Tools:

• Windows / Linux: Ctrl + Shift + J (Console) or Ctrl + Shift + I (DevTools)
• Mac: Cmd + Option + J (Console) or Cmd + Option + I (DevTools)

Alternatively, right-click anywhere on the page and select Inspect, then navigate to the Console or Network tab.

3. Reproduce the Issue

With Developer Tools open and Debug mode enabled, reproduce the issue in TeamOne so the relevant logs are captured.

4. Save the Console Log

1. In Developer Tools, go to the Console tab
2. Right-click anywhere in the console output
3. Select Save as... and save the file

5. Save the Network Log

1. In Developer Tools, go to the Network tab
2. Click the Export HAR... icon (download arrow) in the toolbar
3. Save the .har file

6. Send Logs to Support

Email both files to teamone@succeedium.com along with a description of the issue.